Shipping policy

At Khaani, we want to make sure your order reaches you quickly, safely, and with full peace of mind. That’s why we’ve chosen to ship all orders through Royal Mail Tracked 24, Tracked 48 and Next Day delivery services.

Why Royal Mail?

  • Reliable & Trusted: Royal Mail has been the UK’s most trusted delivery company for decades, with nationwide coverage.

  • Full Tracking: Every parcel is fully trackable from dispatch to delivery, giving you peace of mind.

  • Fast Delivery Options: Tracked 24 aims to deliver the next working day, while Tracked 48 provides a reliable 2-3 working day service. Special delivery is a guaranteed next day delivery service. 

  • Compensation Cover: Both services include compensation for loss or damage (up to £150).

Delivery Options & Costs

  • Royal Mail Tracked 24 — from £5.00, usually delivered the next working day after dispatch.

  • Royal Mail Tracked 48 — from £4.00, usually delivered within 2-3 working days after dispatch.

  • Special Next day  — from £8.00, usually delivered within 24 hours after dispatch.

Dispatch Times

We aim to dispatch all orders within 1 business day. Orders placed after 2pm may be dispatched the following working day. Please note that weekends and Bank Holidays are not classed as business days.

Tracking Your Order

Once your order has been dispatched, you’ll receive an email with your tracking number. You can follow your parcel’s progress directly on the Royal Mail Track & Trace website.

Delivery Disclaimers

  • While Royal Mail Tracked services are very reliable, delivery times are not guaranteed and may be affected by factors outside our control (e.g. strikes, extreme weather, seasonal delays).

  • If your package does not arrive within the expected timeframe, please allow up to 7 working days before contacting us, as Royal Mail may still deliver.

  • In the rare event your parcel is lost or damaged, we will work with Royal Mail to investigate and resolve the issue. Compensation is covered up to £150 per package.

  • Please ensure that your shipping address is entered correctly at checkout — we cannot be held responsible for orders delivered to an incorrectly provided address.